Privacy Policy

1. Refund Policy

• Digital cards including iTunes, Google Play, PlayStation, Xbox, Steam, and others with instant delivery are non-refundable unless there is a clear defect. In such cases, we will investigate and find the best solution.
• A product can only be refunded or exchanged for the same amount stated on the receipt.

2. Responsibility

• We are not liable for any incorrect transactions or wrong selections of cards for any reason.
• After the code is delivered, CardsKw is not responsible for any loss or damage to the product due to negligence, incorrect data entry, or sharing the code with others.

3. Account Suspension

• If any suspicious activity or repeated incorrect payment attempts are detected, CardsKw reserves the right to suspend the customer's account.

4. Feedback and Support

• We welcome any feedback or complaints. Please contact us via WhatsApp or call us at: +965 66552655 or our support email.
• For any issues related to payments or digital cards, please reach out to customer service promptly via WhatsApp or our support email.

5. Order Confirmation

• After payment is made, you will receive a receipt with your order information and code immediately. The codes will also be stored in your order list on your registered account.

6. Registration Information

• To register on our site, you must provide your name, email address, and mobile number for account verification via OTP.

7. Use of Information

We may use the information we collect from you in the following ways:

• To improve our responses to customer service requests.
• To manage contests, promotions, surveys, or other site features.
• To expedite the processing of your transactions.

8. Secure Payment

• All transactions are processed through a secure payment gateway provider and are not stored or processed on our servers.

9. Return and Exchange Policy

• No refunds are available for digital products.
• Exchanges are not permitted for incorrect region or type selections.
• An exchange is allowed only if the code is invalid.
• If the code you receive does not work, please send us a screenshot of the error message and your order details via WhatsApp at +965 66552655. We will review your complaint and provide a resolution as soon as possible.
• We aim to respond to all complaints within 1–2 working days. If we need to obtain a report from the supplying company, the response time may extend to 4–7 working days.
• Any required refunds will be processed within 3 to 5 working days.